ITSM – Incident Management

Keep employees productive and happy by ensuring they can easily contact support to track and fix issues with ServiceNow® Incident Management. Users can connect with IT through web or mobile self‑service and virtual agents powered by natural language understanding (NLU). Machine learning automatically assigns incidents to the right resolution groups for faster resolution. A dedicated portal for Major Incident Management enables swift resolution by bringing together the right resolution teams and stakeholders to restore services.

cs Royal Bank of Scotland Incident
cs Royal Bank of Scotland Incident
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